Apology from AG-Guys – and a 10% off coupon
A reader sent me this information awhile ago, and I had forgotten about it until now. The gist is that AG-Guys has been sucking for the past few months (24 of them, roughly), and they’re eager to win back the customers they’ve lost. Their shipping was spotty and late, and their email response time was horrible. Twice I had to step in for friends who had not received their order yet – once it was comp’ed and the other eventually received his stuff (I think). I liked their products when I was using them and have no doubt that they were legitimate and accurately dosed. As a writer they were always good to me and paid me on time and in full, and were very generous with freebies to me – I have no idea what happened after I stopped writing for them (which wasn’t because of anything in particular, simply that I moved on to other projects).
At this point, after my friend Johnny was kept waiting for an inordinate amount of time for his last order, they’re not who I recommend when friends ask me who to purchase research chemicals from. My friends, of course, do not own rodents of any sort, conduct nothing that could properly be termed research in any academic sense of the word, and purchase research chemicals for their own use, concomitant with anabolic steroids, typically.
Just as God intended it.
Anyway, AG-Guys lost a lot of customers and now it seems they want to win them back. I get nothing for passing this information along, but I thought my readers would want to read the mass email they’ve recently sent out. They’re offering a 10% discount and promising increased customer service. Here’s the email:
I wanted to start this by apologizing to all customers who have not liked the way things have been running at AG lately. I know many of you didn’t like our old formulas, whether it’s the taste or potency or the way it was put together, the system wasn’t working. After doing a lot of soul searching, I sat down and decided to rebuild the AG brand from scratch.
What’s new? You might ask. Basically, I’m working with a new supplier from France (southern france) and a better manufacturing standard. I’m also testing all my raw batches to make sure we get pure, high quality product.
Of course, words are easy to type, but customer feedback is MOST important. Therefore, I’m offering members the following:
1) All your orders will be shipped within 72 business hours after you place them, no exceptions (not counting weekends)
2) You have a money back guarantee if you don’t get the results you like from our new batches within 30 days.
3) 10% off all orders with this coupon code: AGSPRING10
I’m working hard to build back the trust and loyalty with my customers, so feel free to make any suggestions.
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